eCommerce Product Manager – Shareshill

The eCommerce Product Support Manager ensures GSF Car Parts’ extensive product range is effectively supported from both technical and customer perspectives. They provide expert product knowledge, technical assistance, and issue resolution to internal teams, suppliers, and customers. Acting as a link between product, sales, and supplier teams, they ensure support and information are optimised for a first-class customer experience. Responsibilities include liaising with suppliers, monitoring product performance, supporting product launches, maintaining product data, and working with marketing and pricing teams. Key skills involve problem solving, supplier relationship management, communication, and data analysis. The role requires an understanding of catalogue systems, with added preference for automotive knowledge and experience in distribution or retail.