Customer Service Agent – Southampton

A customer service agent in Southampton handles customer queries via phone, email, and other channels, providing accurate information and resolving issues promptly. The role involves maintaining detailed records of interactions, collaborating with other departments, and escalating unresolved concerns. The position requires strong communication, problem-solving skills, attention to detail, and a customer-focused approach. The successful candidate should be able to multitask effectively and work independently or as part of a team. The role is based in Southampton with a permanent contract, offering a competitive salary, and involves delivering excellent service to enhance customer satisfaction.