IT Infrastructure Support Specialist

An IT Infrastructure Support Specialist plays a vital role in maintaining the performance, security, and reliability of IT infrastructure across multiple sites. The role involves configuring, monitoring, and troubleshooting servers, networks, storage, and virtual environments, as well as supporting infrastructure upgrades and projects. The candidate will provide second and third line support for escalated technical issues and collaborate with third-party vendors. They will also assist in implementing security controls, performing system updates, and maintaining technical documentation. Continuous improvement initiatives to enhance system reliability and performance are part of the role, ensuring services align with business needs. This position offers opportunity for technical growth within a collaborative digital technology team.