Customer Service Agent – Newcastle

A Customer Service Agent at Newcastle provides support for loan account enquiries, managing customer records and ensuring compliance with GDPR. They report to a supervisor, handling a high volume of calls and striving to achieve first-time resolutions and meet key performance indicators. The role involves working in a dynamic team on-site, with shift rotations planned in advance to facilitate personal schedules. Candidates should have experience in contact centre or customer service roles, with desirable backgrounds in financial services and personal loans. Technical skills include customer records management and understanding of GDPR, with an emphasis on professionalism and effective communication. The position requires adaptability to a busy environment and the ability to follow detailed processes and procedures.