Customer Service Representative – Milton Keynes

The role involves supporting English-speaking customers by processing orders, managing inquiries, and resolving issues via phone, email, and web chat. Candidates are expected to communicate effectively in English, demonstrating verbal and written fluency, and maintain high standards of professionalism. The job requires supporting the team with administrative tasks to ensure smooth customer service operations and working towards specific performance metrics such as transaction rate and satisfaction scores. Flexibility for shift patterns including evenings and weekends is essential, along with prior customer-facing experience advantageous. Full training is provided, and the position operates within a hybrid working environment with at least three days in the office each week. The role demands team collaboration, problem-solving, and a genuine enthusiasm for customer care, within a company that values fun, charity, and sustainability.