Call Centre Agent – Cardiff

The role involves engaging with customers over the phone to assess their needs and recommend suitable products and services. The position requires excellent communication skills, resilience, and target-driven attitude, with no prior sales experience necessary. Employees will undergo a Level 2 NVQ in Customer Service alongside their work, gaining practical qualifications. The environment is fast-paced, supporting career progression through various advancement programmes and additional training options. Benefits include a competitive starting salary, flexible working arrangements, product discounts, and health cover, among others. The role aims to foster a diverse, inclusive community where everyone feels valued and supported.