Second-Line IT Support Specialist

An organisation requires a second-line IT support analyst in Lichfield to provide technical assistance to staff, manage escalated issues, and contribute to service enhancements. The role involves troubleshooting hardware and software problems, ensuring system reliability, and maintaining documentation. Candidates should have experience in a service desk setting, possess strong organisational skills, and understand networking fundamentals. Technical proficiency with common operating systems, remote support tools, and network configurations is essential. A proactive approach, focus on continuous development, and team collaboration are highly valued. The position offers the opportunity to work within a supportive team committed to service excellence.