Contact Centre Agent – Edinburgh

A contact centre agent in Edinburgh is responsible for managing inbound calls and emails related to occupational pension schemes, providing professional support to clients and internal teams. The role involves responding to member inquiries, escalating issues as required, and maintaining a thorough knowledge of pension processes. Candidates should possess strong communication skills and the ability to work efficiently under pressure to meet daily call targets. Experience in contact centres or pensions is preferred, and excellent customer service skills are essential. The position offers an opportunity to work within a collaborative team environment, contributing to high-quality service delivery.