Fraud Detection Agent – Edinburgh

The Fraud Detection Agent in Edinburgh assists customers who have experienced fraud or scams, working within a risk-focused team to deliver outstanding service. The role involves engaging with customers mainly via phone, asking questions, and listening actively to gather vital information while ensuring compliance with regulatory frameworks. The agent must handle tough conversations with empathy and patience, maintaining high accuracy and attention to detail in all tasks. Responsibilities include liaising with third parties, supporting vulnerable customers, and working flexibly within operating hours. Candidates should have strong customer service experience, resilience, and good communication skills, with some knowledge of fraud being beneficial. The role offers opportunities for professional growth within a dynamic, customer-centred environment.