Onsite 2nd Line IT Support Specialist

The role involves providing level 2 IT support for desktop, server, and network incidents, ensuring high-quality service and resolution. The technician will mentor 1st line engineers and develop operational run books to optimise IT processes. They are expected to possess strong communication and customer-facing skills, with hands-on experience with Microsoft 365 and Windows environments. The position requires technical proficiency in troubleshooting and resolving complex technical issues efficiently within an onsite setting. The successful candidate will contribute to evolving the service delivery model and support continuous improvement initiatives. The role demands collaborative teamwork, technical expertise, and focus on customer satisfaction.