Customer Service Advisor – Hull

A Customer Service Advisor at Wescot Credit Services is responsible for handling inbound and outbound calls, supporting customers on their financial recovery journey. The role involves active listening, empathy, and the ability to communicate difficult news compassionately. Advisors update customer interactions accurately across multiple systems, ensuring compliance with regulatory standards. They collaborate within a team environment, sharing insights to improve service delivery. The position begins with a four-week training programme, covering vulnerability, regulation, and system use, based in Hull. After training, employees work flexible shift patterns, embracing hybrid working options for better work-life balance.