Bilingual Call Centre Customer Service Representative

The role involves serving as the main contact for customers across various service lines, assessing and responding to their needs, processing orders with accuracy, and maintaining detailed interaction records. The candidate will resolve customer issues through investigation and problem-solving, escalate complex cases when necessary, and ensure timely follow-up in accordance with service standards. Key responsibilities include data entry, request tracking, professional communication, and supporting team objectives. Candidates must be bilingual in English and French, have customer service experience, and be familiar with office technology and software. The environment is fast-paced, requiring independence, motivation, and team cooperation to effectively support client and company objectives.