Customer Service Representative – Aftermarket

The Customer Service Representative in Wolverhampton manages aftermarket aircraft spare parts orders from quotation to invoicing, ensuring timely delivery and adherence to contractual standards. This role involves processing customer requests, verifying order accuracy, and maintaining proactive communication with clients. The individual will generate quotations, follow up for approvals, and handle documentation efficiently using SAP ERP and Microsoft Office tools. Collaboration with internal teams such as Business Development and Supply Chain is essential to support seamless order execution. The role requires strong organisational skills, attention to detail, and a customer-focused approach, with previous experience in aerospace or manufacturing environments advantageous. The position is based on-site and involves maintaining detailed records and contributing to continuous improvement initiatives.