Customer Service Agent – Altrincham

A customer service agent in Altrincham supports a busy phone-based environment, handling inbound and outbound calls with a focus on assisting older customers and providing exceptional care. The role involves explaining services clearly, maintaining accurate records, and building trust with clients through empathetic communication. Candidates should be confident on the phone, patient, and able to work efficiently in a fast-paced setting, with previous experience in customer service or contact centres preferred. Knowledge of CRM software, excellent verbal skills, and a compassionate approach are essential for success. The position offers potential career progression, overtime opportunities, and the chance to make a meaningful difference in customers' lives.