Business Operations Manager – Cardiff

A Business Operations Manager in Cardiff is responsible for overseeing the performance of call centres, including meeting financial targets such as revenue and profit margins. The role involves leading multiple teams, developing high-performance cultures, and managing key client relationships. Candidates should possess extensive contact centre experience and demonstrate a proven track record in achieving financial and non-financial targets. Strong leadership, communication, commercial awareness, and call centre technology skills are essential. The professional will work independently, drive process improvements, and contribute to strategic growth initiatives within the organisation. Effective management of operational KPIs and client service levels is also required.