Onsite 2nd Line IT Support Specialist
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职位介绍
A Technical Analyst position in Nuneaton involves providing level 2 IT support for desktop, server, and network issues, ensuring high-quality resolution of key incidents. The role requires interaction with clients and internal teams, delivering technical assistance and solutions. Candidates should possess strong communication and customer-facing skills, with experience in Microsoft 365 and Windows environments. Responsibilities include mentoring 1st Line Engineers, developing run books, and improving service delivery processes. The role demands technical proficiency, problem-solving abilities, and teamwork to effectively support a diverse IT infrastructure. It is suitable for professionals seeking technical growth in a hands-on environment.
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