IT Service Management Senior Business Analyst
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The role
The IT Service Management Senior Business Analyst supports the delivery of efficient Service Management processes within the Manchester centre. The role involves developing expertise in ITSM processes, analysing change impacts, and identifying improvements to align with industry standards. It requires working closely with process owners and stakeholders across IT, legal, and business services to refine and implement procedures while maintaining strong ServiceNow knowledge. The candidate is expected to analyse business processes, facilitate communication, and develop detailed documentation. Technical skills such as ITIL, ServiceNow, and ISO processes are essential, along with strong communication and decision-making capabilities. The position promotes continuous service improvement and requires understanding organisational goals and delivering high-quality service.
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