Customer Service Agent – Mississauga
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The role
A customer service agent in Mississauga is responsible for communicating effectively with clients via phone, chat, email, and messages, providing solutions based on product knowledge, and processing orders with various computer systems. The role involves shipping and receiving duties and assisting with customer service issues to ensure client satisfaction. Candidates should have at least two years of industry-related customer service experience and demonstrate proficiency with computer programs. The position requires strong critical thinking, multitasking abilities, motivation, organisation, and a positive attitude. Industry experience is advantageous, and effective teamwork is essential to succeed in this role.
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