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Second-Line IT Support Specialist

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The role

A care service provider seeks a Second-Line IT Support Specialist in Lichfield who will deliver technical support to staff, handle escalations, and contribute to enhancing service quality. The role involves troubleshooting hardware and software problems while maintaining excellent customer service standards. Candidates should have experience working within a service desk environment, possess strong organisational skills, and understand networking concepts. Effective teamwork and a commitment to professional development are essential qualities for applicants. The successful individual will work in a supportive environment focused on delivering high-quality IT assistance. Technical proficiency and excellent problem-solving abilities are fundamental in this role.

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