Customer Support Technician
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The role
The Customer Support Technician at GN Group provides frontline technical assistance primarily to end users of hearing devices, accessories, and related solutions. The role involves supporting chatbot, phone, and email interactions, delivering troubleshooting, and guiding customers on device usage and connectivity issues. Candidates are expected to possess experience in supporting connected devices, mobile applications, Bluetooth technology, and familiarity with CRM systems like Salesforce. Knowledge of the hearing care industry and exceptional customer service skills are advantageous. The position requires clear communication, patience, active listening, and technical proficiency to enhance user experience. Collaboration with colleagues across teams to improve service quality and stay updated on product portfolio is essential.
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