Customer Service Advisor – Leicester
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The role
A Customer Service Advisor in Leicester handles customer inquiries via phone, email, and live chat, ensuring quality service and issue resolution. The role involves processing orders, providing updates, and collaborating with internal teams to optimise the customer experience. Candidates should possess excellent communication, organisational skills, and familiarity with Microsoft Office and business systems. The position requires a proactive, adaptable approach, with emphasis on relationship-building and problem-solving abilities. The role supports personal and professional growth within a company dedicated to industry support and community values. Responsibilities also include promoting self-service tools and managing customer relations efficiently.
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