Rooms Division Manager – Toronto
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The role
The Rooms Division Manager oversees daily operations of the Rooms Division departments to ensure quality service and guest satisfaction. They coordinate with departments such as Front Office, Housekeeping, Engineering, and Food & Beverage to deliver seamless guest experiences. Key responsibilities include staff management, training, performance reviews, and financial oversight of budgets and KPIs. The role requires strong leadership, analytical, and communication skills, alongside experience with PMS systems and hospitality metrics. This position demands adherence to safety standards and employment legislation, with a focus on continuous improvement and guest service enhancement. Candidates should hold relevant hospitality qualifications and have substantial hotel operational experience.
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