Housing Operations Manager – Nottingham

The Housing Operations Manager is responsible for leading a team to deliver excellent tenancy and neighbourhood management services across Leicester and Nottingham. They oversee daily operations, ensuring compliance with housing legislation, safeguarding standards, and safety protocols, while supporting customer satisfaction and community wellbeing. The role involves managing performance, risk, and driving continuous improvement, as well as collaborating with internal and external partners such as local authorities and police. The manager will handle complex cases, lead audits, and contribute to strategic projects, modelling organisational values and promoting teamwork. Extensive knowledge of housing law, tenancy management, safeguarding, and community engagement is essential, alongside strong leadership, communication, and organisational skills. The role requires a full UK driving licence and insight into the areas served, with a mix of office, community, and home-based working.