Inbound Customer Service Agent – Nottingham

The position involves handling inbound calls and some email correspondence for clients, delivering professional and efficient customer service. Employees will relay information clearly and accurately, ensuring a high standard of service in every interaction. The role offers flexible hours in the evenings and weekends, with premium pay for unsociable hours and additional holiday entitlements for longer service. Full training is provided to develop the necessary skills for a busy call centre environment. A background in customer service or call centres is beneficial but not essential, with support and coaching available. Working in a team or independently, staff are expected to manage multiple tasks, demonstrate good communication skills, and work efficiently under deadlines.