Operations Manager – Wakefield

An Operations Manager is needed to oversee back office operations and customer service performance within a regulated environment, liaising with senior stakeholders. The role involves managing team performance, resource planning, and ensuring compliance with regulatory standards. The candidate should have strong leadership skills, operational process knowledge, and stakeholder management experience at senior levels. Responsibilities include driving continuous improvement, managing risks, and implementing operational strategies while developing team skills. The position requires extensive people management and process improvement expertise to optimise operations and service delivery. This hybrid role involves on-site presence in Wakefield part of the workweek, supporting organisational objectives.