Customer Service Advisor - Ashby-de-la-Zouch
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The role
A Customer Service Advisor acts as the initial contact point for customers, handling inquiries professionally and efficiently. They coordinate customer queries related to solutions in the field, liaising with engineers to facilitate prompt resolution. Responsibilities include triaging technical issues, prioritising work, and scheduling support tasks for field teams. The role requires strong organisational skills, attention to detail, and excellent communication in a customer-centric environment. Experience in B-to-B customer service and proficiency in managing scheduling systems are essential. The position offers a permanent contract, a rota schedule, and a supportive team environment.
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