Customer Service Representative – Nottingham

A customer service representative manages customer queries, resolves issues, processes orders and returns, tracks shipments, and maintains accurate call records. The role requires strong communication skills, problem-solving abilities, and the ability to handle multiple tasks within deadlines, working with colleagues and customers at various levels. Candidates should have at least one year of customer-facing experience, good IT skills, and GCSE English or equivalent qualification. The position offers an opportunity to contribute to a customer-first environment supporting diverse perspectives and inclusivity. The organisation fosters a culture of growth, respect, and equal opportunity, including adjustments for disabled employees. Responsibilities also include adhering to service level agreements and building positive relationships across teams.