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Customer Service Representative – Northampton

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The role

A customer service representative in Northampton is responsible for handling calls and emails, providing accurate delivery information and processing orders efficiently. They must possess strong communication skills and a customer-centric approach, ensuring queries are resolved promptly. The role requires experience in a customer-facing environment, proficiency in Microsoft Office, and the ability to work under pressure in a fast-paced setting. Organisational and time management skills are essential to prioritise tasks effectively. The position involves supporting operational activities and maintaining high standards of customer service, with working hours from 10am to 7pm, Monday to Friday.

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