Call Centre Agent / Receptionist

A Call Centre Agent and receptionist in Manchester assists patients through inbound and outbound calls while maintaining accurate records and following company policies. The role involves handling patient inquiries, complaints, and requests efficiently, maintaining high standards of professional communication and courtesy. Candidates are expected to have strong customer service skills, excellent communication, and the ability to multitask in a fast-paced environment. Technical skills include proficiency in relevant computer applications and attention to detail for data entry. Experience in call centres is useful, but full training will be provided for suitable candidates with strong communication skills. The position offers a dynamic environment focused on clinical excellence and patient satisfaction, with full or part-time options available.