Claims Customer Service Representative

The role involves managing claims related to health, disability and bereavement, gathering medical evidence, and making decisions based on policy information. Candidates should have experience within pensions, life insurance or investment sectors, demonstrating sensitivity and professionalism in customer interactions. Knowledge of FCA regulations, data protection and complaint procedures is essential, along with strong communication skills to explain complex information clearly. Attention to detail and the ability to identify discrepancies and potential fraud are required, alongside proficiency in Microsoft Office and ability to switch between IT applications. A caring attitude and resilience under pressure ensure a positive customer experience, with the ability to adapt to changing priorities and collaborate effectively within a team.