Customer Care Advisor – Glasgow

A customer care advisor is responsible for handling inbound enquiries from patients via phone and email, providing detailed information and scheduling appointments efficiently. They actively seek opportunities to improve the patient journey, ensuring a seamless and positive experience from initial contact through treatment. The role involves managing patient records, updating databases, and supporting the organisation of appointments in a busy clinical environment. Excellent communication and problem-solving skills are essential to address patient concerns and offer guidance on next steps. Candidates should possess strong administrative abilities, be motivated to assist others, and able to work under pressure while maintaining a proactive attitude. The position offers full training, clear progression routes, and a supportive team environment.