Onsite 2nd Line IT Support Specialist
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The role
A technician is responsible for delivering level 2 IT support for incidents related to desktops, servers, and networks, ensuring swift resolution of issues. The role involves collaborating with the Service Desk team to maintain high standards of service delivery, developing run books, and mentoring 1st Line Engineers. The candidate should possess solid communication skills, customer-facing abilities, and practical experience with Microsoft 365 and Windows operating systems. Technical expertise in troubleshooting hardware and software problems, along with familiarity with network configurations, is essential. The role requires proactive problem-solving skills and the ability to adapt to evolving IT environments. Candidates must demonstrate technical proficiency and a customer-focused approach to enhance service quality.
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