Software Technical Account Manager II (Traveling)
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The role
Lead technical support for assigned public safety agencies, diagnosing and resolving complex issues with SaaS products, including on-site visits and up to 80% travel.
Collaborate with deployment teams to design, configure, test, and implement software solutions ensuring successful rollouts.
Act as crisis manager for critical incidents to restore functionality quickly and minimize operational impact.
Advocate for customers by conveying needs to product and engineering teams and guiding change management.
Develop and deliver advanced training, build custom dashboards, and manage data integrations using Power BI, SQL Server, and Form Builder/JSON.
Provide on-site support, maintain CJIS compliance readiness, and collaborate cross-functionally to deliver a seamless customer experience.
Collaborate with deployment teams to design, configure, test, and implement software solutions ensuring successful rollouts.
Act as crisis manager for critical incidents to restore functionality quickly and minimize operational impact.
Advocate for customers by conveying needs to product and engineering teams and guiding change management.
Develop and deliver advanced training, build custom dashboards, and manage data integrations using Power BI, SQL Server, and Form Builder/JSON.
Provide on-site support, maintain CJIS compliance readiness, and collaborate cross-functionally to deliver a seamless customer experience.
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