Technical Support Specialist – Bicester
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The role
The Technical Support Specialist at GN Group offers frontline support primarily to end users, assisting with hearing devices, accessories, and connectivity solutions via phone and email. They provide guidance on product usage, troubleshoot technical issues and ensure customers receive empathetic and professional assistance. Candidates are expected to have experience with connected devices, mobile applications, Bluetooth, and CRM systems, preferably Salesforce. Knowledge of the hearing care industry is advantageous. The role entails collaborating with various teams to resolve cases and improve the customer journey in a flexible working environment. Emphasis is placed on supporting an inclusive, fair recruitment process and encouraging transferable skills in candidates.
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