This job has expired
Search other jobs It was posted more than four months ago and is no longer active. It stays available to read; other jobs are waiting on our search engine.
Customer Experience Advocate – Remote Healthcare Call Center
Is this job for you?
Build my CV Build your CV and see how well you match this role — and every other one.
Track your applications on mobile The free Whileresume app, on iPhone and Android.
The role
Serve as the primary contact for inbound patient and provider inquiries, aiming for one-call resolution and high satisfaction.
Assist with benefit verification, savings programs access, specialty pharmacy triage, and shipment setup.
Accurately document all interactions in internal systems while navigating multiple platforms.
Provide accurate product and service information, escalate complex issues as needed, and ensure HIPAA compliance.
Operate in a fast-paced, metrics-driven environment, meeting call response time and patient satisfaction targets.
Training follows Eastern Time; post-training shifts span 8:00 AM–8:00 PM EST, with flexible scheduling and partial remote work.
Assist with benefit verification, savings programs access, specialty pharmacy triage, and shipment setup.
Accurately document all interactions in internal systems while navigating multiple platforms.
Provide accurate product and service information, escalate complex issues as needed, and ensure HIPAA compliance.
Operate in a fast-paced, metrics-driven environment, meeting call response time and patient satisfaction targets.
Training follows Eastern Time; post-training shifts span 8:00 AM–8:00 PM EST, with flexible scheduling and partial remote work.
See the full job post
Responsibilities, requirements, skills and benefits — create your free account.
or
Already have an account?
Log inThis job is closed — these are open
No closely matching jobs yet — here are the most recent ones.