Customer Service Representative – Airdrie

A customer service representative at Dawn Direct manages customer relationships, promotes services, and supports sustainability efforts through outbound calls and customer engagement. They handle inquiries, record feedback, and resolve issues promptly while analysing purchasing patterns for sales growth opportunities. The role demands excellent communication, organisational skills, and proficiency in Microsoft Office, especially Excel, Word, and Outlook. The representative must be capable of overcoming objections and working collaboratively across departments to contribute to a team-oriented culture. Experience in customer relationship management and sales, especially in a contact centre or telesales environment, is preferred. The role plays a vital part in driving business growth and delivering an exceptional customer experience.