Customer Service Advisor – Milton Keynes

A customer service advisor in Milton Keynes supports customers through inbound calls, emails, and web chat by handling inquiries, resolving issues, and processing orders. The role requires delivering high standards of verbal and written communication in English, along with administrative support to ensure smooth service operations. Employees work towards targets such as transactions per hour and customer satisfaction scores, aiming for first-contact resolution across all communication channels. The position involves shift work including evenings and weekends, with training scheduled full-time at the start. Candidates must be flexible and possess strong interpersonal skills, previous customer experience is advantageous, and proficiency in system navigation is expected.