Onsite 2nd Line IT Support Specialist

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The role

A 2nd Line IT Support Specialist supports users by resolving desktop, server, and network issues at an on-site location in Nuneaton. The role involves handling escalated incidents and delivering effective solutions, with a focus on customer service. Candidates are expected to possess hands-on experience with Microsoft 365 and Windows operating systems, alongside strong problem-solving skills. The role requires excellent communication and customer-facing abilities to ensure high-quality service. The position also involves mentoring 1st Line Engineers and developing operational documentation to improve service delivery. Technical environment includes various desktop, server, and networking systems, requiring a proactive and team-oriented professional.

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