Customer Service Representative – Milton Keynes

The role involves providing high-quality customer support by managing enquiries, processing orders, and resolving issues across multiple channels. Candidates will be required to communicate clearly and effectively in English, both verbally and in writing, with a focus on first-contact resolution. The position includes administrative duties supporting the customer service team to ensure efficient operation. Performance targets such as transaction speed and customer satisfaction scores must be met regularly. Flexibility in working hours, including evenings and weekends, is essential. The role may involve some evidence of previous customer-facing experience and competence with PC systems and various communication tools.