Customer Experience Advocate – Remote Healthcare Call Center
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The role
Serve as the primary contact for inbound patient and provider inquiries, aiming for one-call resolution and high satisfaction.
Assist with benefit verification, savings programs access, specialty pharmacy triage, and shipment setup.
Accurately document all interactions in internal systems while navigating multiple platforms.
Provide accurate product and service information, escalate complex issues as needed, and ensure HIPAA compliance.
Operate in a fast-paced, metrics-driven environment, meeting call response time and patient satisfaction targets.
Training follows Eastern Time; post-training shifts span 8:00 AM–8:00 PM EST, with flexible scheduling and partial remote work.
Assist with benefit verification, savings programs access, specialty pharmacy triage, and shipment setup.
Accurately document all interactions in internal systems while navigating multiple platforms.
Provide accurate product and service information, escalate complex issues as needed, and ensure HIPAA compliance.
Operate in a fast-paced, metrics-driven environment, meeting call response time and patient satisfaction targets.
Training follows Eastern Time; post-training shifts span 8:00 AM–8:00 PM EST, with flexible scheduling and partial remote work.
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