Customer Service Advisor – Glasgow

A Customer Service Advisor in Glasgow provides support across multiple communication channels, addressing clients' banking needs and building trust through professional interactions. The role involves supporting clients with their banking products, resolving queries efficiently, and maintaining high-quality service standards. It requires skills in communication, empathy, problem-solving, and knowledge of banking operations. The position involves working shifts on a rotational basis, including evenings, nights, and weekends, to offer comprehensive service coverage. Colleagues collaborate with internal teams to ensure accurate transaction processing, regulatory compliance, and risk management. The role is based at the Glasgow campus with hybrid working options and supports ongoing development and training.