Customer Service Representative – Altrincham

The role involves handling customer inquiries via telephone and email, providing clear guidance and support while maintaining detailed records within internal systems. The successful candidate will contact customers proactively to request further information and assist with case updates and issue resolution. They will liaise with external bodies to facilitate case progress and perform administrative duties such as processing correspondence. Collaboration with colleagues is essential to ensure case resolution and excellent customer experience. Candidates should have strong communication skills, attention to detail, organisational ability and confidence in both written and verbal communication, all within a fast-paced, compliant environment. Ongoing training will ensure familiarity with procedures, regulations and service standards, contributing to continuous professional development.