Customer Service Representative – Altrincham

The role involves responding promptly to customer enquiries via phone and email, providing accurate guidance, and maintaining detailed records of interactions. Candidates will proactively contact customers for information, assist with queries, and liaise with external bodies to update cases efficiently. The position also includes administrative duties such as processing correspondence and collaborating with team members to resolve concerns. The ideal candidate will demonstrate excellent communication, organisation, and attentiveness to detail, with a positive attitude and commitment to confidentiality. Training and development are provided to ensure staff stay up to date with procedures, systems, and regulations. The environment encourages ownership, idea sharing, and continuous improvement to enhance customer satisfaction.