Medical Secretary II
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The role
Provide front desk support by greeting patients, checking in/out, and registering new and established patients.
Verify demographics, collect co-pays, update information, and assist with outstanding balances as needed.
Schedule appointments, manage work queues and recall lists in EPIC, and help maintain on-time schedules.
Communicate with patients via phone and patient portals (MyChart/MyLaheyChart), relay messages, and triage as required.
Coordinate insurance referrals and prior authorizations; handle billing inquiries and collaborate with PFS as needed.
Collaborate with providers and clinical staff to update patients' status and ensure accurate documentation and smooth patient flow.
Verify demographics, collect co-pays, update information, and assist with outstanding balances as needed.
Schedule appointments, manage work queues and recall lists in EPIC, and help maintain on-time schedules.
Communicate with patients via phone and patient portals (MyChart/MyLaheyChart), relay messages, and triage as required.
Coordinate insurance referrals and prior authorizations; handle billing inquiries and collaborate with PFS as needed.
Collaborate with providers and clinical staff to update patients' status and ensure accurate documentation and smooth patient flow.
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