Desktop Support Specialist – Stockport
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The role
A Desktop Support Specialist in Stockport provides technical assistance for IT issues, focusing on trade floor and user support within the financial industry. They maintain daily IT operations, liaising with head office and IT teams to adhere to standards and procedures, including telecoms support. The role requires expertise in troubleshooting Windows OS, IT protocols such as TCP/IP, DNS, DHCP, and telecoms systems like mobile phones and softphones. Candidates must produce quality documentation and contribute to continuous improvements in IT processes, working independently as needed. The position calls for a minimum of three years' experience, with a focus on high-quality support and proactive IT management.
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