Information Technology Services Manager

The IT Services Manager oversees daily technology support activities across different company locations, ensuring efficient incident resolution and stakeholder communication. The role involves managing service performance, maintaining platforms, and coordinating change governance to support business operations. Candidates are expected to have leadership skills, knowledge of ITIL practices, and experience with service management tools like Freshservice and IT Glue. They will ensure compliance with organisational standards and security policies, including PCI checks, and handle service catalogue and transition to support. The position requires managing vendor relationships and driving continuous improvement while supporting business continuity and governance. Strong communication, problem-solving skills, and operational discipline are essential for success in this role.