Omni Operations Manager – Live Bingo & Chat Stars
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The role
An Omni Operations Manager manages and leads the Live Bingo team, ensuring the delivery of exceptional customer service and memorable experiences across online and retail formats. The role involves developing strategies, managing features, promotions, chat games, and collaborating with marketing and product teams to boost engagement and KPIs. Responsibilities include overseeing staffing, scheduling, and training new team members while fostering a culture of safety and exceptional service. The position requires effective communication, coaching, and problem-solving skills, along with flexibility in working hours and confidence in data analysis and Microsoft tools. Candidates should have experience managing customer-facing teams, preferably within gaming or leisure sectors, and possess a proactive approach to innovation.
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