Senior IT Support Specialist – Alderley Edge
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The role
A senior IT support specialist in Alderley Edge is responsible for delivering technical support and troubleshooting for clients, managing IT systems such as Microsoft 365, Windows Server, and backup technologies. The role involves working closely with clients and internal teams to resolve issues efficiently and ensure system reliability. Candidates should possess strong technical skills and excellent communication abilities, with a background in IT support environments. The position requires handling diverse support tickets, maintaining documentation, and contributing to ongoing system improvements. It is a customer-facing role that demands technical proficiency and a professional approach to service delivery. The environment involves hybrid work, combining onsite and remote support, within a dynamic managed services setting.
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