Service Operations Manager – Newcastle
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The role
A Service Operations Manager oversees daily management of support services, managing Team Leads and ensuring standards are upheld, supporting team development, and analysing service data to identify improvements. The role requires experience in high-volume support environments, strong leadership skills, and the ability to challenge established practices constructively. A good understanding of service quality, performance management, and knowledge management is essential, alongside the ability to inspire teams and foster continuous improvement. The role involves working across various departments to support service change and technological enhancements, including AI integration. The position demands excellent communication, judgement, and a practical approach to problem solving in a collaborative setting.
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