Multilingual Customer Service Representative – Watford

The role involves providing proactive outbound support to individuals with diabetes, primarily through onboarding and ongoing therapy assistance. The representative will answer queries, motivate self-management, and promote loyalty by building confidence and delivering tailored programmes. Collaboration within the team and continuous process improvements are essential for effective outreach and customer satisfaction. Candidates should possess relevant support experience, multilingual skills, and strong communication abilities. Digital confidence and the ability to adapt to new tools in a medtech setting are also required. The position emphasizes customer care, teamwork, and ongoing learning in a dynamic environment.